SmartCallService is committed to protecting the privacy and security of our users. This privacy policy explains what information we collect, how we use it, and your rights regarding your data.
We collect information you provide when creating an account, including your name, email address, phone number, and business details. When our AI receptionist handles calls on your behalf, we process call data including caller phone numbers, call duration, call recordings, and appointment details.
We use collected information to provide and improve our AI receptionist service, process and book appointments, send service notifications, and communicate updates about your account. We do not sell your personal information to third parties.
SmartCallService uses industry-standard encryption and security measures to protect your data. Call recordings are encrypted in transit and at rest. Access to customer data is restricted to authorized personnel only.
We retain your account information for as long as your account is active. Call recordings and logs are retained for 90 days unless you request earlier deletion. You may request deletion of your data at any time by contacting us.
You have the right to access, correct, or delete your personal data. California residents have additional rights under the CCPA. European users have rights under GDPR. To exercise your rights, contact us at support@smartcallservice.com.
Questions about this privacy policy? Contact us at +1(310)625-7046 or support@smartcallservice.com. See also our Terms of Service, About SmartCallService, and Pricing.